ReachBakk Privacy Policy

Effective Date: September 1, 2025

ReachBakk (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, platform, and services (“Services”).

1. Information We Collect:

We may collect the following types of information:

- Business Information: Company name, industry, billing details.

- User Information: Name, email address, phone number, login credentials.

- Customer Data (provided by our clients): Contact details of customers/leads used within our platform for messaging, booking, or automation.

- Usage Data: How you interact with our website and platform (cookies, IP address, browser type, etc.).

2. How We Use Information:

We use the information collected to:

- Deliver and improve our Services.

- Automate customer communications (SMS, email, calls, chat).

- Provide support and respond to inquiries.

- Send billing notices, account updates, and promotional offers (if opted-in).

- Ensure compliance with messaging regulations and carrier rules.

3. SMS Messaging & Compliance:

By providing your phone number to a business that usesReachBakk , you consent to receive automated SMS and/or MMS messages from that business.

Message frequency may vary depending on business activity. Standard message and data rates may apply. You may opt out at any time by replying STOP.

⚠️ Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

4. Data Ownership & Security:

Businesses that use ReachBakk retain ownership of their customer data. We do not sell or rent personal information to third parties. We implement industry-standard security practices to protect data against unauthorized access, alteration, or disclosure.

5. Sharing of Information:

We may share limited information only in the following cases:

- With Service Providers: To help operate our platform (e.g., hosting, payment processing, SMS delivery).

- For Legal Reasons: If required by law, regulation, or court order.

- In Business Transfers: If ReachBakk is acquired, merged, or sold, customer data may transfer as part of the business assets.

6. Cookies & Tracking:

Our website may use cookies or similar technologies to improve user experience, track usage, and analyze website performance. Users can adjust browser settings to refuse cookies.

7. Data Retention:

We retain customer data only as long as necessary to provide our Services and meet legal obligations. Businesses may request deletion of their data by contacting us.

8. Your Rights:

Depending on your location, you may have the right to:

- Access and request a copy of your personal data.

- Request corrections to inaccurate data.

- Request deletion of your data (“right to be forgotten”).

- Withdraw consent for communications at any time.

9. Children’s Privacy:

Our Services are not directed at children under 18. We do not knowingly collect personal information from minors.

10. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us:

For questions or requests regarding this Privacy Policy, please contact us at:
📧 [email protected]
📍 228 industrial pkwy STE 200, Lafayette LA 70508